Question about using my device with Time Machine

English Backup and data protection
21

No one in the community was able to figure out why my QNAP Time Machine backup was unable to restore my system to an erased drive … or a way to test it and prepare for it to work if there’s a next time.

22

I merged this post into your old topic

If you need QNAP to take a look at this, please open a ticket

23

Thank you, that’s what I was looking for.

When I looked for a spot to open a ticket a couple of weeks ago, I saw the link that directed me to the community for help. But I looked again just now and found the link for a new ticket.

24

Honestly, I think your issue may be more of an Apple one than QNAP…

25

Maybe.

It was a connection error and then I’d still like help to solve it. I was working with Apple to do the restore but they didn’t know how to connect to the QNAP. I confirmed that the Mac and the backup were on the same network. I have confidence that the QNAP works because I can recover individual files from it using Time Machine. But when I needed to do a full restoration, it wasn’t available. There’s a step in the recovery where I had to put in the address so I could connect to the backups. Using the IP address didn’t work. I’m trying to discover now what the correct address is so I’m able to do the connection if there’s a next time.

26

Well, the IP address of the NAS is certainly the address you need to use. When using the TimeMachine process for accessing the TM directory, you have to make sure you enter the full path. In my case it is:
smb://NA9D-NAS/Tardis
or
smb://192.168.0.1/Tardis

Where my shared folder for TM backups is named Tardis. If you only entered the IP address of the NAS, then that wouldn’t get you there. Also, keep in mind the authentication needed to access the share is that of the NAS, not your Mac.

I hope this helps.

27

Thank you for your feedback! Regarding the issue you described, our internal technical team has conducted multiple tests but has been unable to successfully reproduce the same situation in our environment.

If you require further assistance, we recommend that you open a support ticket via our service portal so we can perform a more in-depth diagnosis of your specific system environment. Thank you for your cooperation!

Support Portal: https://service.qnap.com/