QuMagie 2.9.0 does not show any content

English Multimedia
1

Since some time I can no longer see any content in QuMagie.
However I can still upload using QuMagie and I can see the content when accessing the NAS share directly.

I already rebooted, reinstalled QuMagie and re-indexed all with Multimedia Console.
All firmware (TS473) and apps are up-to-date.
What else can I do?

2

@DeVisdude could you try few more things?

  1. Go to Multimedia Console > Content Management. Select the “QuMagie” tab to confirm your photo folders are in the source list.
  2. Try open QuMagie in an incognito window.
  3. Go to Control Panel > Privilege > Shared Folders. Check if your current user account has read access to the designated multimedia folders.

If it still shows no photos, please go to QNAP Costomer Services website and open a Support Ticket, our support will help you to check what happened remotely.

3

@haru0 , sure!

  1. Confirmed. Also the ability to upload photos to that same share via QuMagie confirms that.
  2. Tried several browsers, phone, tablet and incognito mode
  3. Confirmed. Also the ability to upload photos to that same share via QuMagie confirms that.

So I can upload photos, but no content shows in QuMagie. The view is empty:

2026-04-03 14_20_14-MockWindow
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4

Additionally, you may want to try creating another account to see if you can view the content in QuMagie. Also, unless you are sure your NAS is not exposed to the internet, we recommend disabling the default admin account, as it is more vulnerable to brute-force attacks.

5

I have the same issue.

6

Yes I also tried another account, same issue

7

If you are experiencing this issue, please open a support ticket and we’ll be glad to assist you!

Thanks!

8

I do have the same issue after last updates.

9

Hi, I have bad experience with QNAP support tickets, so I am not interested to waste my time on that.

As you can see already two others have the same issue, so its a bug. I hope you can fix that.

Br

10

That is interesting. I’ve always had very good support from opening tickets. Sometimes you have to press multiple times for follow-up but generally I have had very good luck with them.

You should give it another try.

11

I started a ticket with QNAP-support. There is an issue with MultiMediaConsole. An update will be released soon. I received a beta-version of MMC-update and that resolves the issue.

12

Ah that would be great, thanks for the action/feedback

13

It is good to hear the Multimedia Console hotfix resolved the issue. The new build is in the final validation phase and the official update should be available in the App Center by next Tuesday.

I can send a direct message with the download link to anyone else who needs it before the release.

14

Thank you for assessing this issue. I’m looking forward to next Tuesday!

15

Hi @DrSchip the new Multimedia Console 2.10.2 should be published on App Center, could you update it and try again?

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https://www.qnap.com/en/app-center/?os=qts&version=5.2.9&kw=Multimedia