QuMagie backup fails after v2.9.2 update: “Uploading Failed! Waiting to retry.”

[Pluto]

I get error “Uploading Failed! Waiting to retry.” in the QuMagie Android app v2.9.0.0617 (from 17 Jun 2026) when it tries to automatically create backups of my added photos. Backups worked fine 25 Jun 2026, but does not work 27 Jun 2026 (all photos from this day and forward fails to backup).

The only things I’m aware of that has changed is that QuMagie Server automatically updated to v2.10.4 v2.9.2, 25 June 2026 and Multimedia Console automatically updated to v2.10.4, 26 June 2026. I’m able to browse the photos that are located on my NAS through the QuMagie Android App. I can’t find any relevant logs.

What I’ve unsuccessfully tried so far:

1. Retried Backup
2. Stopped/started the QuMagie Server
3. Restarted NAS
4. Cleared cache on QuMagie Android App (from within the app’s interface)
5. Reinstalled QuMagie Android App

Setup:

• HW: QNAP TS-264
• OS: QTS version 5.2.9.3499
• QuMagie Server: v2.10.4 v2.9.2 (Installed Jun 25 2026)
• MultimediaConsole: v2.10.4 (Installed Jun 26 2026)
• QuMagie Android App: v2.9.0.0617
• Backup tried through remote WiFi and local WiFi.

Has anyone had similar problems? Does anyone know what could be the issue?

[haru0]

@Pluto 2.10.4 should be the version of Multimedia Console? I think the public latest version of QuMagie should be 2.9.2

There was another report that QuMagie 2.9.2 can not upload file, we are checking the issue.

QuMagie App Upload sets wrong file permissions (-rw-------) – SMB access denied since QTS 5.2.4

Device: QNAP TS-216G QTS Version: 5.2.8.3359 Build 20251225 QuMagie Version: 2.8.2 QuMagie App (Mobile): 2.5.2.1402 Problem: Since QTS 5.2.4.3079 (Build 20250321), photos uploaded via the QuMagie mobile app (Android & iPhone) are no longer accessible via SMB from Windows 11 (24H2). Windows shows the files but returns: “It appears that you don’t have permission to view this file.” Photos uploaded before QTS 5.2.4 are still accessible without any issues. Root cause identified via SSH: Files upl…

[Pluto]

Hi @haru0

You are right, I have version 2.9.2 of the QuMagie app. I mixed it up with the MultimediaConsole version, sorry for the confusion. I have corrected my original post.

I don’t seem to have problems accessing the photos via SMB though, I can open and view them. I see it was fixed in QuMagie version 2.9.0.

Are you referring to the issue that user @nasheini reported in the comment section? It seems to be related to my problem:

“Hello, I’m using QTS NAS firmware version 5.2.9.3499 and QuMagie version 2.9.2. After updating to this version, I can no longer upload images from the latest Android app version of QuMagie to the NAS. This happens both on the local network and via VPN. I’m logged in as administrator, the multimedia folder is a separate folder with shared folders and permissions set to R/W for both the folder and subfolders, according to the QNAP system settings. I can see the previously uploaded files, but no new ones are being uploaded.”

Is this a new bug that you are investigating?

[haru0]

Hi @Pluto yes, the team has confirmed that this issue may occur in QuMagie 2.9.2 and plans to release a new version 2.9.3 this week for it.

[Pluto]

Great! Thank you for swift response and bugfix!