Qumagie smart albums with only videos - not opening

[haru0]

Hi @Aarto this looks like it could be related to your keyword tag issue in your previous post.

.HEIC keyword tags not shown in Qumagie but can see these in file properties

Hi all! I have spent considerable number of hours tagging .HEIC photos imported from my familys iphones. It looks like the tagging is working, i can view the tags in Qumagie. However, after some time (or restart), Qumagie no longer shows the tags and photos disappear from the smart album but the keyword tags can still be seen in file properties This only happens with .HEIC files and i have licensed Cayin media player Any way to get the tags indexed again? I’m afraid to run the re-index as i…

The both cases involve keyword metadata, could you help to confirm:

• Is this the same NAS?
• Did both issues start around the same time?
• The version of QuMagie, Multimedia Console, and QTS?