Qvideo Android App does not transcode video stored on TS264

English Multimedia
1

Hello,
I just bought a TS264 NAS, I installed Video Station and CAYIN Media Viewer on it, I enabled all HW transcoding settings but I cannot play a “on the fly” transcoded video on my Pixel 8 Pro phone with the Qvideo app. I get an error message like “for on the fly transcoding, Video Station is needed”.
Can someone help me?
Thanks in advance
Alex

2

CAYIN Media Viewer is a new thing. Many QNAP apps depend on the old CAYIN MediaSign Player instead. Did you try installing the CAYIN MediaSign Player app?

3

Thanks for your reply!
I installed the MediaSign Player app and now the real-time transcoding seems to work with Qvideo.
Unfortunately, it takes more than 1 minute to open any video and the Qvideo is “not responsive” at all (even the simple browsing among NAS HD folders is awful and extremely slow).
I bought the TS-264 (upgrading from an old TS-112p) only to be able to easily view photo & video (4k) from my mobile phone, but I’m really disappointed by these poor results…

PS: Indexing and thumbnail generation are completed, CPU almost unused, RAM use below 20%, 8 TB available on HD, more than 250Mbps in download/upload for the NAS connection to internet, Pixel Pro 8 under 5G coverage…

4

You can try jellyfin (free) or Plex (freemium) to see if that works better for you. Both leverage hardware transcoding of the NAS you got.

5

Thanks for your answer!

if I don’t fall in mistake, Jellyfin needs a VPN to be set up. I will give it a try if I cannot solve the issue in different way (I’ve never set up a VPN before and I think is not very simple…).

Plex is asking me to pay for the client on my mobile phone to watch video in remote, so it seems it is not freemium. Am I doing something wrong?

6

Plex recently changed some streaming rules…I have a lifetime Plexpass so no extra costs…I think the mobile app always cost money (the web app was free)

Jellyfin installed via container with read only shares for video sources, should be pretty safe, no need to access via VPN, but no relay service available like on Plex.

7

Hi @Alessio

From experience, video performance is often significantly related to its encoding. To help us understand your situation better, could you please provide a video sample?

If sharing a sample isn’t convenient, any information about the video’s source would be helpful. (record device, encoding format, resolution…etc.)

Thanks!

8

Hi,

the videos I tried to open were recorded by many devices in the last 20 years, with different resolutions, multiple encoding formats, etc. (ranging from 320x240@15fps to 4k@60fps). I always got the same result: more than 1 minute to open the videos; Qvideo and Qumagie lagging for seconds during browsing, thumbnails not showed.

So, I deleted and recreated the thumbnails from Multimedia Console.
Same results.

So I excluded from the “scanned folders” some 3TB of videos, deleted and recreated the index and then the thumbnails from Multimedia Console.
Now Qvideo and Qumagie are working almost fine (few seconds delays) and realtime transcoding is working in Qvideo.

But I still have stability problems. For instance, while I am now writing, I cannot open the Multimedia Console of the NAS from the remote PC that I am using: the Multimedia console window remains blank. It happens continuously, this morning also with the QuLog Center (real time update: QuLog Cenetr is not opening again now!!!).

I have to restart the NAS to make everything work again… for a while.
Really I’m puzzled and disappointed by these problems…