QVR Pro Motion detection not triggering event recording

Hey guys, im having a couple of issues of a couple of new Reolink cameras i have purchased.

The culprits are an E1 Outdoor and an E1 Outdoor SE PoE.

neither i can setup by selecting their camera profile in QVR, they only work if i select ONVIF.
I also have an E1 Pro and an E1 Zoom that are fully functional setup from their respective profiles.

the E1 OIutdoor triggers motion event recording unless its person/vehicle/animal that triggers it, otherwise it creates a timestamp but no recording, the SE PoE doesn’t even create these timestamps, they both work fine recording to SD cards.

is there updates coming for these cameras? or am i missing something to make their profiles work?

Thanks

@Hobba the Reolink E1 Outdoor is on QVR Camera Compatibility list that it should work normally. We have find a Reolink E1 Outdoor and update its firmware to v3.1.0.4289_2412176762, but it still work fine with QVR Pro 2.7.4.1485 and QVR Surveillance 3.0.1.1488.

Could you go to QNAP Customer Service website and open a support ticket to let our team can help to check what happened remotely?