QVR Smart Search with QVR Pro

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Hi All!
Sorry, if this was discussed somewhere, I did my best to find anything similar, but without success.
Starting from some time (perhaps there was some upgrade, but I didn’t notice, when this actually happened), QVR Smart Search stopped to identify the existing QVR Pro application. So, it states, I need to install it. Even if I try to open QVR Smart Search, being under QVR Pro GUI, like on the attached screenshot.
I use TS-251D with QTS 5.2.6.3195 installed.

I tried to reinstall both apps. The license for Smart search is valid and perpetual.

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Would appreciate, if there will be any thoughts, how to solve this case!

Thanks in advance!

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Hi @mirddin could you check the TLS version compatibility under Control Panel → General Settings? If it’s set to 1.3, try switching it to “1.2 and later”.

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We have confirmed that the QVR Smart Search 2.1 doesn’t support TLS 1.3. This has already been fixed in QVR Smart Search 2.2, but using “1.2 and later” should also work fine. This might be related to the issue you are experiencing.

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Thanks a lot @haru0! Indeed this was the root cause :muscle: