Recovery from QTS 5.2.2

English Firmware
1

Hi, my TS-453D is more than a year out of service due to v5.2.2 QTS update. I can not log into, I can not update the firmware, actually I can not do anything. Can you give me any advice how to recover from it. I repeat no access to web gui (it gets stuck …:Loading…:). Many Thanks, Best Regards JM

2

Not sure happened with your 5.2.2 install (any background info?)

Do you have backups of your data? (I hope so)

Does the NAS start into setup without disks? (to check the function of your DOM)

3

Why “due” to the update?
And “more than year”, have you not contacted QNAP support since then?

Anyway, you can try this
https://www.qnap.com/en-us/how-to/faq/article/after-login-on-qts-system-it-keeps-displaying-in-blue-and-always-shows-loading

4

Hi,

  1. QTS 5.2.2 contained a critical error for my NAS model out of which it has never recovered. Simply I can not log in. Details e.g. here QTS 5.2.2.2950 build 20241114 | Poznámky k vydání | QNAP

  2. no backup of data , I got 4 disks here in raid. But data were not outside of NAS.

  3. Yes it starts without disks.

JM

5

  1. because of bugs in QTS update

  2. SSH does not work

  3. no response by support

JM

6

Not having backups is ALWAYS a bad idea.

Best course of action would be to either contact QNAP via ticket or a dedicated data rescue company, as any random actions could delete your data forever (if they are not already lost)

7

What exactly doesn’t work? What errors do you see? Where does the SSH login stop working?

Please post your ticket number here so QNAP support can investigate the ticket history.

1 Like
8

Have you submitted additional notes in the ticket asking for help? Or did you just submit it once and never followed-up?

Agreed with @OneCD - please post your ticket number so QNAP staff here can look into this.

9

You would likely have to start the NAS without drives, then insert drives and mount the storage manually via SSH, and perhaps re-update the firmware manually. Something like that

But you want to check with QNAP support for the proper procedure. If they don’t reply, don’t hesitate to remind them

10

Hi, if possible, could you please provide your Support Ticket number? This will allow us to follow up on your case internally and check the status.

We’d also like to confirm—is the data currently on your device critical?

  • If you need to retrieve your data: Please let us know, and we can assist you with the necessary steps to try and recover it.

  • If the data is not a priority: And your main goal is simply to get the NAS back to a working state, you might want to consider a full initialization/factory reset to start fresh.

Looking forward to your response. Thanks!

11

Hi, I have made it somehow. Many thanks for all your ideas and support. All data intacted. Everything OK now.

12

Don’t forget to have backups from now on !