replace disks in TS-231P3

English Storage
1

Hi,

I tried to replace a disk in my TS-231P3 with a bigger one. I followed the steps here ( QNAP – Expand Volume With Larger Drives | PenguinPunk.net ), meaning: I tried to replace the disks one by one. After changing disk one my NAS didn’t recognize the new disk, I waited for 12 hours, but nothing changed. So I restarted my NAS. Now the new disk is recognized by the NAS and I started to rebuild the volume.

Is this the correct way to enlarge a volume? Why isn’t it possible to replace the disks without restart, as suggested in many todos … ?

It is a Thick-Volume, I use QTS 5.2.7.3297

Thanks …

2

As it already being recognized and starts to rebuild, it shall be fine.

If you are curious on why it is not auto rebuilding (I personally do) you can open a ticket for remote diagnostics. There should be logs remain in the system.

1 Like
3

Thanks :slight_smile:

I wait till my (new) disk “one” is synced. If the new disk “two” will not be automatically rebuilt, I’ll try the “service ticket”.

Dumb question: how do I create a “service ticket”, does the TAG “service ticket” do the trick, and that’s it?

4

As topic creator I think you can also convert a post to a ticket (only visible to you)

5

If you still encounter issues after the rebuild, or need any further assistance, please feel free to contact us anytime. Thanks!

6

Thanks SteveKo,

in fact I need still some assistance … story short: disk 1 resynced (as described above, I had to restart to do it), disk 2 changed as recommended with “replace disks one by one”, this time the resync started automatically, but the webinterface (QTS) crashed and was off, ssh still worked. I waited for the resync to complete (red LED on the NAS stopped) and had to restart the NAS. Resync was succesful .. o.k. quite rough, but successful :upside_down_face:

As last step I tried to expand the storage-pool of my thick volume, but this is not possible - there is no option in the pop-up dialog ( for this :roll_eyes: . Disks are o.k., resync ist complete, no errors visible …

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7

After discussing this with the internal team, please open a support ticket for us. Our Support Team will step in to further investigate and resolve the issue. Thanks!

8

Thanks,

done.

9

I see, 4 weeks already gone…

Opening a ticket? Clearly seen, that this is the wrong screen for expanding the volume.

You are at pool level.

Choose again “replace disks one by one” and there should now be an option for expanding capacity.

You will find this also several times explained in German forum.

Regards

10

It is likely the user got the support they needed with a support ticket.