Hi there,
I’m trying to restore an backup created by HDP PC Agent using the HDP Recovery Media Creator Tool.
The backup itself seems valid when checking on my nas, has a plausible size of ~120GB and I can access the data, seems fine so far.
When I boot from the usb drive I am able to log in to my NAS and I can select my inventory with the backup job and the version I want to restore.
Mapping my Original Disk to Target Disk also seems fine, its the only disk anyway.
First potential problem I spotted is on the Restore Summary,
the backup date stated here is different (newer) than the version I selected (probably from a newer, not working? machine state), but I’m unsure if I’m just missinterpreting the field.
But once I start restoring, I’m immediatly hit with the following error on NAS side, while the recovery tool on the troubled machine seems to be stuck at pre-processing forever:
[Error][HDP for PC/VM]
Notification from your Device: NAS
App Name: HDP for PC/VM
Category: Restore Job
Message: [HDP for PC/VM] Failed to start BMR restore job “BMR_2(xx.xx.xx.xx)“. Internal server error. (Error code: -1)
Used Versions:
HDP for PC/VM: v2.3.3.698
HDP Recovery Media Creator: 1.0.0.122
The backup itself though was created with an older version of HDP, as the creation happend a while back in December 25.
Is there anything I can do to debug further?
The Error message provided does not really provide any insight…
Any help is greatly appreciated!
Lukas