Got the following reason:
The authorization of the current Log On As account expired. To resolve the issue, log in to the NAS desktop, open “Security Center”, and then go to “Scan Schedule” to reapply the schedule settings.
My question is why is the authorisation expiring (this is the 2nd time this has happened)
Running QTS v5.2.9.3410
Hi @webby25,
Thank you for your feedback.
We understand that the scheduled Security Checkup scan failed again with the message indicating that the authorization of the current “Log On As” account expired, and that this is the second time you have encountered this behavior.
Since this appears to be a recurring issue, we kindly recommend opening a support ticket through our Service Portal so our technical team can investigate further and help confirm the root cause.
You may submit a ticket via the following link:
https://service.qnap.com/
When opening the ticket, it would be helpful to include the NAS model, current QTS version, screenshots of the error message, and any related logs if available.
Thank you.
Hi Lucas,
Unfortunately your Support ticket page options are out of date. My Firmware version isn’t listed so I can’t proceed. What I can say is that the expiries are exactly 3 months apart and that nothing significant showed up in the logs between the previous running of the Security Centre scans and the one that failed.
webby
The issue where a specific firmware version could not be selected was likely a webpage error, and it should be working now. If you encounter this issue again, please open a support ticket and let us know. Thanks!
