Storage pool disappeared during operation on h6.0.0.3500, recovered after reboot (TS-h886)

Sharing an incident report after upgrading to QuTS hero h6.0.

Environment

  • Model: TS-h886 (Xeon D-1622, 32 GB RAM)
  • Firmware: QuTS hero h6.0.0.3500 Build 20260520
  • Pool: 1 storage pool (HDD)

What happened

  • During normal operation, the storage pool disappeared from Storage Manager and shared folders became inaccessible.
  • No disk failure indications before or after.
  • A single reboot brought everything back: pool ONLINE, all data intact, no resilver.
  • Nothing obviously related in QuLog Center around the incident.

Questions

  • Anyone else seen this on h6.0?

Will update if it reoccurs.

You can provide us with the logs either by opening a support ticket or via private message, and we’ll help analyze them. Please also keep an eye on whether similar situations continue to occur — if they do, feel free to contact us again for assistance!