Sync job keeps happening even after deleted

English Backup and data protection
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1

Hello,

my TS-212P keeps sending me the following error email:

Notification mail: The synchronization of RTRR job [TV-Ita–>TV-Ita-Backup] stopped with errors.

The synchronization of RTRR job [TV-Ita–>TV-Ita-Backup] stopped with errors. Error message: All folder pairs are invalid or inaccessible. Please check the logs for more detail. Folder Pairs : 1 Total File(s) : 1636 Total Folder(s) : 113 Skipped Files : 1636 Backed-up Files : 0 Total File Size : ------ Average Transmit Speed: 0.00 B/s

This is related to an old RTRR sync job that I had canceled (removed the job from the Hybrid Sync app) that somehow keeps running even though there’s no trace of it anywhere in the HBS app.

What can I do? The directories to be synced don’t even exist anymore (hence the error).

Thanks

2

Did you reboot the NAS yet?

3

Yes, more than once

4

If there are no suggested solutions, you can enter a ticket with QNAP support. Sounds like something they can easily resolve.

You could try uninstalling and reinstalling HBS3?

5

Problem though is that it’s a 15+ year old device without active support. So if it’s a bug, QNAP will not fix it.

6

True, but it could be just some configuration remnant that can be cleaned up, not necessarily a bug.

7

Yeah, that’s what it looks like.

I wonder if there’s any configuration file that didn’t get deleted correctly or anything.

I’ll try uninstalling HBS3

8

Regarding this issue, our preliminary assessment suggests that a system process might be stuck.

We recommend that you open a support ticket so that our Support Team can assist . Thank you!

Support Portal: https://service.qnap.com/

9

Thank you for contacting QNAP

Your NAS is TS-212P (Serial Number: Q139B06935

TS-212P has reached end-of-life (EOL). EOL means End-of-life, and EOL means no longer being maintained and supported (include QTS, all apps and all utilities). More info, please visit to https://www.qnap.com/en/product/status

Hybrid Backup Sync version is 2.1.190909 on TS-212P, released around October 31, 2019, is no longer maintained and supported.

Serial Number: Q139B06935

NAS IP: 192.168.1.103

MAC: 00:08:9B:D8:FE:CB

Model: TS-212P

Firmware: 4.3.3_20240619

[HybridBackup]

Name = HybridBackup

Class = null

Status = complete

Build = 20190909

Display_Name = Hybrid Backup Sync

Version = 2.1.190909

Author = QNAP Systems, Inc

QPKG_File = HybridBackup.qpkg

Date = 2019-10-31

Shell = /share/HDA_DATA/.qpkg/HybridBackup/backupstation.sh

Install_Path = /share/HDA_DATA/.qpkg/HybridBackup

You can try using third-party software (such as FreeFileSync , Resilio Sync, GoodSync, etc.) to try to address your needs.

Thank you.

Not very useful.

10

It is correct that this model has officially reached its End of Life status.

Nevertheless, to assist you with your current issue, we will still have our support team help you look into the Crontab settings. Thank you for your patience and your continued support of our products!

11

That would be awesome, but how do I achieve this? The ticket I opened has been closed with that reply I quoted before. Thank you.

12

Regarding the issue you mentioned, I will check with our Support team to see if we can continue assisting you through your original ticket.

13

I really appreciate, although after sending the HBS Diagnostic report as requested I have not heard back from the Support team anymore (and one week has passed)

14

Chinese New Year 12 more days.

15

Oh, sure. Didn’t think about that.

16

Do this and see if this helps.

1.) Stop Hybrid Backup Sync
2.) Reboot the NAS
3.) Restart Hybrid Backup Sync

See if this gets rid of your old sync job. It’s possible that there’s some old processes that are there which automatically restart themselves upon reboot of the NAS if HBS is running. They won’t if HBS is stopped.

17

Thanks for the suggestion. I’ve just tried.

Now I only have to wait until Monday, because the deleted backup job was scheduled on every Monday … :grin:

18

Qnap Support wrote me a few days ago saying that the invalid job had been removed from the configuration file, services had been restarted and the problem should have been solved.

Today I didn’t receive the error email. I will never know whether it was thanks to NA9D’s suggestion or to the remote intervention of Qnap’s support, but what’s important is that the problem has been solved.

Thank you everyone for your help, with a special mention for SteveKo for having Qnap’s support look into my issue even though the NAS had reached it’s EOL long ago.

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