Dear QNAP User,
If you have unfortunately lost the drive tray key for your NAS, please don’t worry—there’s no need to disassemble the device or force it open yourself.
Currently, QNAP offers a free key replacement service specifically for “Taiwan forum users.” The key itself is provided at no cost. All you need to do is complete basic personal and product information verification.
1. How to Apply for Assistance?
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Register and log in to QNAP Community
Please visit the QNAP Community and log in to your account:
Community Portal: https://community.qnap.com/ -
Send a private message to the administrator “SteveKo” to apply
After logging in, click the following link to send a private message directly to administrator SteveKo:
Private message link: https://community.qnap.com/new-message?username=SteveKo
In your message, please provide the following information (you can copy and paste the format below and fill it in):-
Reason: Lost key
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Recipient: 陳Ｏ強
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Contact number: 0987xxxxxx
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Delivery address: 台北市ＯＯ路Ｏ段Ｏ號Ｏ樓
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Product model: TS-xxx
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Number of keys: x
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Proof of purchase: Order or invoice (document or screenshot)
* If you’re unable to send a private message due to your forum membership status, you can leave a comment below to express your interest, and the administrator will message you to assist. (Please do not post personal information directly in the comments.)
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2. Important Notes
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This free key replacement service is currently limited to users in Taiwan.
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To protect your personal information and device security, do not provide your serial number, address, phone number, or other personal data in public posts. Always send such information to the administrator via “private message” only.
3. Additional Information
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QNAP will review your application based on the product details and proof of purchase you provide. QNAP reserves the final right to approve applications, determine the replacement quantity, and decide on the actual handling method.
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Depending on operational needs or risk control, QNAP may adjust, suspend, or discontinue this free replacement service at any time. Any changes will be announced on QNAP’s official channels or website.
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The personal information you provide is used solely for identity verification, contact, and key delivery. QNAP will handle and protect your data in accordance with relevant laws and regulations.
Thank you again for your ongoing support of QNAP.
If you have any further questions or need additional assistance, feel free to leave a comment in the forum or send a private message to the administrator. We will respond as soon as possible to help you with the process.