Dear QNAP User,
If you have accidentally lost your NAS drive tray key, please rest assured—there is no need to disassemble the device or force it open. Currently, QNAP offers a free key replacement assistance service specifically for “Taiwan region forum users.” The key itself is provided at no cost; you only need to complete basic personal and product information verification.
1. How to Apply for Assistance?
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Register and Log In to QNAP Community
Please first visit the QNAP Community and log in to your account:
Community Portal: https://community.qnap.com/ -
Send a Private Message to Administrator “SteveKo” to Apply
After logging in, please click the following link to send a private message directly to administrator SteveKo:
Private Message Link: https://community.qnap.com/new-message?username=SteveKo
Please provide the following information in your message (you may copy and paste the format below and fill it out):-
Reason: Lost key
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Recipient: Chen O-Qiang
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Contact Number: 0987xxxxxx
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Shipping Address: Taipei City, OO Road, O Section, O Number, O Floor
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Model Purchased: TS-xxx
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Number of Keys: x
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Proof of Purchase: Order or invoice (document or screenshot)
* If you are unable to send a private message due to forum membership level, you may leave a comment below to express your request, and the administrator will message you to provide assistance. (Please do not post personal information directly in comments)
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2. Important Notes
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This free key replacement service is currently limited to users in Taiwan.
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To protect your personal information and device security, do not provide serial numbers, addresses, phone numbers, or other personal information in public posts. Please provide all relevant information to the administrator via “private message” only.
3. Additional Information
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QNAP will review your application based on the product information and proof of purchase you provide, and reserves the final right of review and decision regarding whether to accept the application, the number of keys to be reissued, and the actual handling method.
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QNAP may adjust, suspend, or terminate this free replacement service at any time based on actual operational conditions and risk management needs. Any changes will be subject to QNAP’s official announcements or website explanations.
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The personal information provided by the applicant will only be used for identity verification, contact, and shipping of the keys. QNAP will properly protect and handle your information in accordance with relevant laws and regulations.
Thank you again for your long-term support of QNAP.
If you have any other questions or need further assistance, please leave a message in this forum or send a private message directly to the administrator. We will reply as soon as possible and help you complete the follow-up process.