Hi, I have an old TS-212; on july after one disk has been detected as flawed, I decided to replace it with a couple of Western Digital WD60EFRX 6TB
Now, after few months, one of the disks (I don’t remember, but I think it’s still the disk #1) is marked as flawed; a full bad sectors scan did not solve the problem, the system wants me to replace the disk.
I’m starting to suspect that I should change the whole QNAP; My choice would go to a TS-233 but
what is actually going on?
Are the disks compatible? I would not want to buy another couple of different disks
Drives fail. Some batches are good, some are bad. Look into why it is being marked as “flawed”. Run the manufacturers utilities to perform the diagnostics.
Look into external factors as well. Do you run a UPS and if so which type? How is the NAS physically located? Does it have air flow?
If the current NAS does the job you need it to do, other than your drives failing, then I wouldn’t run out and buy a new one unless you want to spend the money.
If the drives are only a few months old and fail the manufacturers scan, then you should be able to return them for replacement.
The WD utilities shouldn’t care how the drives are formatted. They should analysis the underlying structure.
You do of course want to have backups of anything you want to keep, partly due to the drive errors, but also due to running potentially destructive utilties.
The SAMRT data should show you if the drive was able to recover from bad sectors and if these were remapped.
Strongly suggest you contact WD for potential replacement due to the SMART status and bad blocks. I forget if it was WD or Seagate, but one or both used to have an option to enter the serial number and verify warranty status.
WD utilities are pretty much useless; even with removing all the EXT4 partitions and formatting the unit with NTFS it is not recognized I’m trying with chkdsk /R
I also tried to register my disk on the WD site, but the serial number seems not acknoweldged as valid
Chkdsk won’t provide anything useful. You need a utility to access the drive firmware and SMART embedded functions. Ideally, this would be the WD utility (they were good the last time i ran them years ago). Makes no difference if there are partitions or not, or what format they are formatted to.
You may have to contact support if the automated serial number lookup doesn’t work.
I downloaded WD Drive Utilities here Western Digital Product Software Downloads
on both windows and MAC; none was able to detect that the unit was connected (via external dock, USB)
Could be a compatibility issue. I assume it should work via a dock. I’ve only ever tried with the drives directly connected to a spare sata port, and that was 10+ years back.
Generally speaking, the NAS itself should not be the cause of hard drive failure.
As mentioned in the discussion, the fact that your drive’s serial number cannot be registered on the official WD website suggests the issue might be with the drive itself (possibly a counterfeit or an OEM model, etc.).
I strongly recommend using hard drives from reliable sources to ensure data safety and integrity. Thanks!
I’m trying to use the old utility WD Digital LifeGuard Diagnostic; the quick SMART test passed all green, I’m trying to perform the extended test, but after 3 minutes it says that it will be completed in 500 hours (!) and growing…
Not sure what Amazon’s policy is when the vendor is gone, but there could be a good reason IF they were selling fake drives. Not saying that is necessarily the case, but I hope Amazon can do something for you. I’d still try and contact WD support just to verify what’s up with the drives and see if they can verify authenticity and give you an RMA too.
Missed that part … yeah if the vendor is gone, chances are those were relabelled ChiaCoin drives or otherwise mislabelled busted stock. If you buy cheap, you often buy twice.
I’m trying with chkdsk /R