TS-453A hangs on reboot/booting status after soft reboot in QTS 4.x and 5.x

[Piotr1]

QNAP TS-453A
BIOS: QX47AR12
EC: QX47EC24
Problem: TS-453A hangs on reboot/booting status after soft reboot in QTS 4.x and 5.x

[dolbyman]

New phenomenon or was that always the case?

[SteveKo]

Could you let us know how often the boot process gets stuck, and under what circumstances it happens? Also, if you remove all the drives completely, is the NAS able to boot up normally? Thank you!

[etakpte]

sounds like the same old bios issue:

TS453A always hangs when rebooting - BIOS questions

So as per the title my TS453A gets stuck on “system rebooting please wait” every reboot. It is resolved by holding the power button down and forcing a power off but the more I do this the more worried I become. Doing some research I found a post from a few years back that’s apparently from QNAP staff stating the below. 2. Check current BIOS and EC version CAUTION: User must downgrade EC firmware if EC version is higher than QX47EC20 [~] # dmidecode -s bios-version QX47AR20 [~] # hal_app --…

[freddyg]

I am also seeing this issue. Any attempt to reboot results in the same hanging.

QTS 5.2.9.3499

dmidecode -s bios-version = QX47AR12

hal_app --get_ec_version = QX47EC24