ts-453du-rp not visible in QFINDER following update

English Backup and data protection
1

Hi,

Following updates and messages about certificates my NAS is not visible anymore into QFINDER.
Can anybody know what it is loooking for and what should I check ?

tks

2

What is the NAS model and firmware and what kind of certificates are we talking about ?

3

Hi,

TS-453DU-RP.
Firmware : QTS 5.2.7.3256
QFINDER Pro: 7.12.3.0527
Hyper Data Protector : 2.2.3
NetBak PC agent : 1.2.6

QFINDER can not see the NAS anymore. (I have another NAS which is perfectly visible).

Netbak shows an error abut the certificate.
I also get : Check the inventory port and service settings, and ensure NetBak PC Agent is installed on the Windows PC/server.

And finally : Error Code 200 - [{“accessible”:False,“Creator_id”:“90a0db42-0e36-4e08-bbe8-03c0c022e3b7”,“disks”:

Best regards

4

I had a similar issue once. I temporarily resolve it I plugged my network cable into the other port. For some reason the static IP stopped working but yet the port set to DHCP worked. I ended up having to contact QNAP support to resolve this issue.

5

HI Don2,
I did what you suggested … and
“alakazam works like a charm”.

Thanks have a great day