Hello all, I have recently come into possession of a TS-h973AX and I love it - although the problem I have is that I am missing a tray. I have looked everywhere online, including the QNAP US online store and I can’t seem to find a replacement. According to documentation, the model I am looking for is the TRAY-35-BLK03. I can’t seem to find that exact model anywhere. The only ones I have found are TRAY-35-NK-BLK03 (which is the version without a lock) and TRAY-35-BLK02 which looks VERY similar to what the actual tray looks like - I’m just not sure if it would fit in the TS-h973AX. If anyone knows where I can buy the exact replacement OR if either of the two other models I mentioned would work, please let me know, I would be super grateful. Thanks for reading!
We’ll see what we can do to help! Could you please take a photo of the front of your current device and tray so we can confirm the relevant tray model? Thanks!
I’ve reached out to our US team and they may be able to assist you. Could you please open a support ticket so we can get your contact details? Thanks!
Hi Steve, thanks for your reply! How do I open a support ticket?
Please open a support ticket here: https://service.qnap.com/en-us/home