This has been in use for many years. The drives are all in good shape. I am using LMS as a music server. For the last week or so has been running faultlessly.
Suddenly it goes offline, the shares drives disconects.it won’t ping also powershell admin mode will not connect. the only way I can get it running is to turn it off and the on again.
The load figures <1 although after restarting it can go to 10 but quickly returns To< 1
Is this a sign that’s something failing?
I have another much older NAS TS213? And that has never missed a beat. Any thoughts on these symptoms? One last thing it has run fine for a week or more, before failing
Can I have a answer please?
Given that we are all QNAP users here (there’s a few QNAP staff sometimes as well), we don’t necessarily have an answer for your issue.
You might want to open a support ticket with QNAP. Send them your system logs.
Looking at the load after you turn it off and then on again doesn’t provide any value. Run statistics to a log (preferably on a different system) or look at the services you have running. Maybe it is simply running out of resources?
Is it stock hardware or have you modified it (RAM upgrade etc)?
What services are actually running?
Have you tried drive diagnostics?
Please open a support ticket with us. Our Support team will then be able to help you retrieve the necessary logs and analyze them to determine the root cause of the issue.
Thank you for that. I tried to create account and I got a sql error!
The story is,it all hard wired and have two qnaps, a older TS412 and a
T453A which is giving me trouble.
Could you tell me how to monitor remotely?
The only thing I have on here now is Antivirus, container station
App Center, control panel and resource monitor.
So you definitely need to open a support ticket with QNAP.
To look at the unit and see the load, you need to open an SSH session from your computer to the NAS.
Then once in the SSH session you use the TOP command to look at your loading. Something could be driving your load average way high. Or it could be something else.
Now, there is remote monitoring software with the AMIZcloud app. You will need a QNAP account for that - sounds like you don’t have one. So get that created and open a support ticket.
Well you need one for this forum…so there should be an account…
I will delete the double post of this user
Oh good point about the account needed for the forum! Maybe that’s why he got the SQL error…
So @Vunox - you should already have a QNAP account and can open a ticket with QNAP for your problems. They are very helpful.
Yep it occasionally drops the network connection,
Sometimes LMS can be restarted. But when it drops of you can’t access it all till you restart the server
Wait - so is LMS not accessible or the entire NAS is not accessible?
Up until now, I assumed your entire NAS was not accessible.
No very intermittently inaccessible
OK. What is not accessible? The NAS or your Music server?
Sometime the iPad loses coms and other times the server fall over.
.i have reduced the number of running apps so I will monitor over the next few days
OK. I don’t know if English is not your primary language as maybe I’m not being clear enough. So I apologize if there is a misunderstanding due to a language barrier. Let me try to make it more clear.
When you lose access is that just the Music server application? Can you still access the web page of the NAS on port 8080? Or is the NAS itself going offline? That is something that is still not clear to me.
Thank you,
Jon
Yes I am English.
If my IPad goes of line. I can connect with the NAS.
Restart the Docker and it all works again.
The other thing is if the NAS goes off line , can’t even ping it
Then power down NAS the power it up again,
The it all works again.
OK. So it sounds like both. Sometimes the music library app (running in a Docker Container) goes offline. Sometimes the NAS goes offline.
So possibly two different problems. Related? Maybe or maybe not.
What happens with the NAS if you leave it up but don’t run your Music app - LMS. Kill the app in the container. Does the NAS stay up then? Or does it eventually go offline?
Well I have been using daily and once a day it goes offline
Unpingable can’t not connect to at any way.
I power it down then up. All is working again.
A couple of times it did not power down and instead it power up!
Either way do I need a new NAS??
I have removed all apps etc. it’s still misbehaving.
Opinions?
I would open a ticket with QNAP. Sounds like something is up. Download your logs from help center and submit them with the ticket. They will ask you for them anyhow.
Can you tell me where the logs are?
Also the url for QNAP is?
Thank you