TVS-1688ATX: Multiple apps not working & status LEDs for HDD/SSDs

German
,
1

Hello, I’ve had the TVS-1688ATX for about a month now.

Overall, the NAS runs well, except for the slow support.

The following issues have not been resolved by support so far:

  • Drive Analyzer (paid) isn’t working
  • None of the HDD or SSD LEDs are working (both HDDs and SSDs are installed)
  • The Music Player can’t be installed
  • SSL Encryption license can’t be applied to Cloud
  • Multimedia Player doesn’t play DVD formats at all

My operating system: Win 10 Pro

The NAS has 2 memory slots each with 96 GB installed as per instructions. The firmware is current, not a beta version. A total of 8 HDDs at 4 TB each and 2 SSDs at 4 TB each (cache) are installed. Is there any way to check if the HDD status LEDs are connected properly without having to “take apart” the NAS?

2

Hello,

if none of the LEDs are working, this looks like a hardware issue.

The NAS is probably running QuTShero h5.2.x.

According to the manual, you can switch off all LEDs on some NAS devices. You can check on your NAS to see how it looks.

Configure General Hardware Settings | QuTS hero h5.2.x

On QTS 5.2.9.x it looks like this:

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image1287×687 78.7 KB

3

Cache is not a good idea. It usually only causes problems.

I always use SSDs as storage volume in my NAS.

I always set up my system volume (QTS) or my system pool (QuTShero) on the SSD.

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image1147×327 44.5 KB

4

What’s being attempted here? Having a NAS open to the internet is a really bad idea.

Depending on various apps is also unnecessary. What kind of apps are supposed to be for DVD playback? Just use the NAS as a server and play music and movies through clients.