I just updated the the latest 5.2.8 version of QuTS Hero on my TVS-672XT. It shutdown after the update and now will not start.
Is this the dreaded Intel clock death? It was running 100% smoothly before. Now, nothing - no lights, nothing…
What happends when you fire up the NAS without the drives in their socket?
What does the serial number start with?
https://forum.qnap.com/viewtopic.php?f=50&t=153097
Units older than Q22 had this death where a reboot would (regular/powerloss/update) would be the death sentence
Nothing. It’s totally dead. I can see just a red light on the motherboard through the case.
The unit is a 2019 serial number. I knew that this was a risk with the unit and it would happen sometime. I was just hoping to cheat death as long as possible.
I really don’t feel like reading 70+ pages of posts to see if there’s a solution buried somewhere in there. Is this the clock death? or is it something else?
It’s a busted bridge chip. Simple replacement is probably not a (longterm) option, as someting on the board kills it (maybe unstable power supply)
Later board revisisons fixed this issue
OK. So this is NOT the LPC clock issue that can be at least temporarily fixed with a resistor. This is something else. And I should plan to buy a new NAS.
Hi Jon -
you must know, from all of these forums, that the entire TVS-x72XT was a disaster for QNAP. What you are describing (unable to power up, no power, no lights, the red LED on the motherboard - has happened to me with the TVS-872XT on over 100 units. IT’s dead, and it’s too late now - QNAP ain’t gonna give you a “warrantee exchange” from an old unit like this any longer. Sorry - but this exact issue happened to everyone with this series of QNAP -
Bob
Yep. Well, I bought this unit on eBay along with 5 barely used 8TB Iron Wolf Drives and one 6 TB Iron Wolf drive. It cost me like $450. The drives alone were worth more than that!
So I got 6 months of use out of it.
Do I NEED to get a replacement? Probably not, but it certainly is very nice to have a second NAS that I can back up to and all so I will likely invest in one.
QNAP’s “trade-in” program isn’t worth it - I’d get $100 for a six bay NAS and have to wait for them to get around to sending me the code as opposed to just buying on Amazon.
One final question - @Bob or @dolbyman - Is it worth getting the unit repaired? There’s a guy on eBay who will repair it with a 1 year warranty. $430. Or is that throwing good money after bad?
That what I was going for with the “(longterm)” comment, the 70 page topic I linked to had some posters replace that busted chip, but they broke again after a while (as the root cause on the board was not fixed). That is (presumably) why QNAP released subsequent board revisions
OK. I figured. Grrr..
Someone is selling one on eBay upgraded to an i7 but from the pictures, it looks like the older board rev which had the audio interface. The newer ones did not have that.
Well, looks like a TVS-h874 is going to be the replacement…
well - I think I saw the guy on YouTube that can do a component level replacement of the Intel IC that blows up on the TVS-x72XT - I am jealous that I cant do that level of repair (Louis Rossmann used to show videos like this with component level replacement all the time on YouTube for Apple MacBook Pros - it was amazing) - so that price IS a good price. But the TVS-h874 is great, and I have never seen one break (yet !!!) -
I don’t know if you are making money with these QNAP’s or if it’s just for “fun” - but personally, I would have a hard time spending $2200 for a TVS-h874 if I was just having “fun”. As a business investment - that is a pretty damn cheap investment.
Bob
It’s fun but it’s also business related. I have a side software business that I use these NAS units with. One of the reasons I went with my TS-873A was because I wanted something with more power than my old TS-451. But even the 873A is not really powerful enough to do a Windows virtual machine well. The TVS-672XT was a little better, but still not great.
I want a second NAS really for keeping backups of my backups. The 451 is just not powerful enough and I can’t do snapshot vaults, etc. with it.
Yeah, the one I found on eBay now is a Q2061 serial number. So still the same problem…
So my decision at this point is going to attempt to have my unit repaired. I can easily buy the TVS-h874 if I need to in the future at any time. But right now, I think it’s better to keep my powder dry and at least attempt a repair on this. I’m checking with the repair company on the reliability of this repair. It certainly will get me at least another year as the repair has a 1 year Warranty. It will save me about $2K.
Really would like to get that i7 up and running though…
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We had a TVS-472xt fail 3 months past the warranty. It was before the eBay guy and we paid QNAP IIRC $800 to replace the motherboard. That was close to 2 years ago-so far so good. The problem (and Synology had the same problem I heard) was the Intel chip on the motherboard that was faulty.
Thanks. Good to know yours has been working fine since repair. Yeah, I sent it off to Nick’s Electronics Repair. Figured it was worth the shot. I’ll get at least 1 to 2 more years out of it since NIck’s has a 1 year warranty on their work.
Had QNAP had a new NAS with Thunderbolt and a 10GB NIC, it might have been a different story. But they have very few Thunderbolt NAS units with a good X86 CPU and $2800 was a little right for my blood for the TVS-h874T. And that didn’t include 10GB ethernet.
I just put in a bid on an i7-9700K as a CPU upgrade. Should be nearly a 5X performance improvement…
I was disturbed, when this thread popped up in [QNAP Community] Summary email, and even more so, when Google revealed, that also my TVS-672X has this motherboard problem. I bought my unit for home use in November 2021 with a hefty 2.009,51 € price. Later I upgraded the memory from 8GB to 32GB.
My unit has a serial number starting with Q21 and according to @dolbyman above, it has a motherboard destined to fail. I tried to confirm this via Qnap support, but did not get an answer, only “We cannot determine the lifespan of the TVS-672X motherboard”, which I did not ask.
TVS-672X replaced my previous NAS, which was TS-453 Pro bought in July 2015. I hope, that TVS-672X has at least as long run without problems as TS-453 had.
Hi
I had a TVS-672XT unit that also died after a firmware update. Fortunately, it was still under warranty and QNAP sent a replacement unit with serial number Q22……
Aside from this issue, I consider it a good piece of equipment. It has been running for several years now, 24 hours a day, 365 days a year.
Luis