Hi, I have a updated TS-251B working fine from Windows.
I try to mount a drive on a linux client but it fail.
I can’t even open the Control panel from my browser. All devises are on the same network and I’m using identical IP address and port. (192.160.0.100:8080)
I have tried with three different PC and linux distributions: CachyOS, Zorin and Mint
I had my drive visible shortly on Zorin.
There is web access and access to the router from my browser.
Can’t see what to do!
I assume you mean the Admin GUI, not the control panel specifically? Can you ping the NAS? Have you verified in your DHCP server and network map that the NAS is up and running?
What does “updated” mean?
What firmware version is on the system.
Worst case, you could try a 3 second reset to reset the networking configuration.
https://www.qnap.com/en-in/how-to/faq/article/how-can-i-reset-my-nas
Hi many thanks for your reply.
The FW is updated to latest revision.
I can’t log into the web control panel via the browser if I’m on a LINUX system.
I can’t ping the device. There is no answer.
I can ping the router. it replies:
64 bytes frrom 192.168.0.1: icmp_seq=1 ttl=255 time=0.914 ms
I can ping the QNAS from windows. It replies:
Pinging 192.168.0.100 with 32 bytes of data:
Reply from 192.168.0.100: bytes=32 time<1ms TTL=64
Reply from 192.168.0.100: bytes=32 time<1ms TTL=64
Reply from 192.168.0.100: bytes=32 time<1ms TTL=64
Reply from 192.168.0.100: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.0.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms:
The LINUX PC and the QNAS is connected to the same router.
Sorry, but “latest” is meaningless. There are many different “latest” versions.
Do you “see” the admin GUI login screen and can’t login (for whatever reason) or do you not even get the login screen to load? What URL are you using to access it?
What are the network setting on this system? IP, netmask and default gateway?
Are all the systems (Windows and Linux) wired or are some of them wireless?
Generally, if the base issue is that only the wired Linux systems can’t even ping your QNAP NAS, then it would seem to be a configuration issue with either the client, or something in your router that is preventing access. A bit more information will be required as outliine above.
Just in case it helps, I access my 251B from Linux Mint without issues. Substitute your own IP obviously.
To display the interface in a browser:- https://192.168.1.98/cgi-bin/
Samba needs to be installed on the Linux PC to see the folders in nemo:-
To install samba:-
sudo apt update
sudo apt upgrade
sudo apt install samba
sudo systemctl enable smbd
sudo systemctl restart smbd
Check it’s running:-
systemctl status smbd
To display shared folders in nemo:- smb://192.168.1.98
Desktop launcher command:- nemo smb://192.168.1.98
Sorry to say, but Samba is not mandatory.
If you are using nfs a Linux can access without Samba.
Requirement is that nfs service is enabled at NAS and that shares are exported and permissions settings are correct.
Is any IP security setting active at NAS which blocks the Linux systems?
If a ping is not possible, there is some basic network issue.
Regards
Yeah, this completely sounds like a networking issue from the Linux end. It is meaningless to say you can ping your windows machine and your router as you could have permanent routes established for those devices. What is your network configuration on the linux machine? It doesn’t matter that you are connected to the same router. If you have a different subnet applied to your linux machine but permanent routes set up for your router and PC, this would give you the exact results you are seeing here…
Exactly. No point in trying to figure anything else out until this is resolved.
It could be a network isolation or firewall issue on the router. Particularly if the Linux device is wireless. But this is also why more information is required to properly diagnose the issue.
FW version: QTS 5.2.8.3359
All devices are wired.
I can’t see the Control Panel in the browser. There is no login window is shown. http:192.168.0.100 timeout. If I’m using LINUX
I can’t Ping the QNAS but I can ping all the other devices on the network from my LINUX PC.including the windows PC which can see / ping the QNAP.
But I have been able to install a plex viewer and see the movies in my Plex library stored on the QNAP.
I have checked my router and reset it without any changes.
I think my next action is to give the QNAP a 3 second reset.
The reset would clear any firewall or network settings, but I’d try a simpler approach first - keep this as a last resort, and know exactly what it will clear before you do it.
Have you logged in from a WORKING system and checked the QNAP NAS firewall and whitelist settings?
Control Panel → System → Security → Allow/Deny List → Allow All Connections
(You could have triggered the IP Access Protection and/or Account Access Protection mechanisms too. You should check the system logs to see if that, or other restrictions show up)
QuFirewall → Disable it
If you do reset:
How do I reset my NAS settings? | QNAP
Keep in mind the default password will change too
What is the default system administrator password for my NAS? | QNAP
I wouldn’t have thought anything configurable would block a “ping” as this is basic networking, but I haven’t really looked to see it for myself. It is possible I guess, but I don’t run any restrictions on access in my environment.
And please show us your network configuration on your linux machine.
Reset of the QNAS solved the problem! Please don’t ask why.
Many thanks for your help!