HDP PC Agent Recovery Wizard fails to connect to NAS. Unable to perform recovery operation. (HDP PC Agent v1.3.0 / HDP for PC/VM v2.3.1, QTS 5.2.8.3350, WIN 11 Pro, TS-451+ with 4x12TB HDD). Recovery USB Boot Drive boots as expected but pops up a message that it is unable to connect to the NAS. A ping to the NAS using the Recovery Wizard Terminal feature fails. When running Win 11, a ping to the NAS using the command prompt succeeds. Disabling QuFirewall does not make any difference.
Network card (motherboard network port) drivers?
i just recovered a pc, and you need to make sure you have the system drivers available during the recovery using the usb device. What I did was after making the recovery usb, i partition the rest of the drive so it had another area available. I then added a lot of drivers using the intel driver package so i could at least get networking working during the recovery. If you know your pc specs you can look up drivers usually from the manufactures website. Grab drivers for wifi/network and raid if you are running raid setup on your pc. Put them on the 2nd partition of the recovery usb drive. Make sure you extract them.
When you use the recovery usb, select the option to load drivers, go to the other partition and load up wifi/nic. That should help you get connected to nas.
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Yep. One of my older systems has a i-217v NIC. I just added the .inf’s to my boot media and it works fine.
Yes, I assumed the necessary MB Enet network adapter (Intel I219-v) driver was missing. What was not clear was how to add the needed driver. Marcoi’s post had some useful clues which I adapted to my needs. When one downloads the drivers from the Intel website, many unnecessary drivers come as part of a comprehensive package. With some experimentation I found the driver I needed in the Pro 1000 folder and then deleted the rest from the new partition on the recovery boot drive. This folder contains three drivers so I just loaded them all. Recovery Wizard now working but needs work. I see no way to make my needed drivers part of the Recovery Wizard, so it will be necessary to load these drivers each time the Recovery Wizard is run (which hopefully wont be often!). Additionally, when these drivers are loaded, they show up in the Installed Disc Drivers Window, not in the Installed Network Drivers window; go figure. The QNAP documentation on this important capability is, so far, remarkably deficient IMO.
i started a thread with issues and suggestions for Qnap to consider.
Feel free to add to it.
Hi, just a heads-up that a new version of HDP PC Agent (v1.3.1) is now available. You might want to try updating to the latest version to see if it resolves the issue. Thanks!
I finally have 1.3.0 working. I’ll wait awhile on 1.3.1 to let others find the bugs.