HDP PC Agent Recovery Wizard fails to connect to NAS. Unable to perform recovery operation. (HDP PC Agent v1.3.0 / HDP for PC/VM v2.3.1, QTS 5.2.8.3350, WIN 11 Pro, TS-451+ with 4x12TB HDD). Recovery USB Boot Drive boots as expected but pops up a message that it is unable to connect to the NAS. A pi…

Network card (motherboard network port) drivers?

i just recovered a pc, and you need to make sure you have the system drivers available during the recovery using the usb device. What I did was after making the recovery usb, i partition the rest of the drive so it had another area available. I then added a lot of drivers using the intel driver pack…

Yep. One of my older systems has a i-217v NIC. I just added the .inf’s to my boot media and it works fine.

Yes, I assumed the necessary MB Enet network adapter (Intel I219-v) driver was missing. What was not clear was how to add the needed driver. Marcoi’s post had some useful clues which I adapted to my needs. When one downloads the drivers from the Intel website, many unnecessary drivers come as part o…

i started a thread with issues and suggestions for Qnap to consider. [image] Suggestion, issues discussion for HDP app version 2.3.x and netbak client Backup and data protection Links: link to netbak app update for new version of hdp Suggestions: I recently…

Hi, just a heads-up that a new version of HDP PC Agent (v1.3.1) is now available. You might want to try updating to the latest version to see if it resolves the issue. Thanks!

[image] SteveKo: You might want to try updating to the latest version to see if it resolves the issue. I finally have 1.3.0 working. I’ll wait awhile on 1.3.1 to let others find the bugs.

Unable to perform recovery using HDP PC Agent

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marcoi January 2, 2026, 12:25am 6

i started a thread with issues and suggestions for Qnap to consider.

Feel free to add to it.