Updating to Latest Firmware and SMB

TVS-h874x

Updated firmware and SMB update randomly changes user access to folders. Unsuccessfully able to change them back. Dropped back to older firmware and was able to correct folder access for users.

Any thoughts?

What was the firmware version and build you upgraded-to?

And the downgraded version and build please?

Downgraded to 5.2.7.3256 from 5.2.8.3359

Other problems included moving files from Windows or External USB to the NAS, causing it to freeze or just lose contact. So far, no problems after the downgrade. Have transferred a few terabytes. I can step up a few builds from where I’m at now to test.

I’m not sure when Recover USB when connection is lost was added as an option, but it could be as simple as dismounting the drive before removing it. I tried turning the option off, but it still didn’t want to forget the drive after it was removed.

QTS or QuTS?

No “h” on the version….QTS

Thank you for your feedback. Regarding the situation you described, our internal team has attempted to replicate it in various environments, but we have not been able to successfully reproduce the issue at this time.

To help us pinpoint the cause more accurately, we recommend that you open a support ticket via the link below. Our Support Team will follow up on your case and provide further technical assistance. Thank you for your cooperation!

Support Portal: https://service.qnap.com/