USB serial drivers and sonoff zigbee dongle

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1

Hello everyone,
I’m experiencing a problem with the Sonoff Zigbee USB Dongle and the USB serial drivers, if I have the stick connected the NAS cannot shutdown or reboot (it hangs stopping the apps forever) and I have to hard power off, when rebooted all the usb are unavailable (I have to unplug the power cord, wait a while and then plug it again and power on).

I found in the old forum that other people had the same problem months ago, maybe someone has found a workaround?

My NAS is a TS-464
FW: QTS 5.2.5.3145
USB serial drivers v. 5.0.1

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We’ll be testing the Sonoff Zigbee USB Dongle internally, and we’ll update you with any new findings.

From my personal experience, even if a device isn’t fully compatible, it usually doesn’t cause a shutdown issue. Have you tried using the dongle on any other devices?

3

Dear @claudio.ridolfi
Could you kindly share the exact details of the Sonoff Zigbee dongle you are using? If possible any link with detailed model number and specs, we would like to buy the one to evaluate the issue you have raised.

Thank you.

4

Hello, thanks for the replies.

I tried the same stick with my PC (OS Windows 11) and doesn’t seem to give problems.

The dongle is a Sonoff Zigbee 3.0 USB Dongle Plus (Model ZBDongle-E v2) bought from amazon (here), with the NPC firmware (see here)

5

For reference, here the old forum thread where other pointed out the same problem, also I found it happend to some people even in older realeases (i.e. here)

6

Thank you for sharing these details, we shall try to procure the same dongle and update you here.

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