What to do after power down for overheating

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1

I have a Qnap HS-251+ that’s been running great for quite a while now. Firmware regularly updated, no major problems until yesterday.

First I got the following alert:
Message: [Hardware Status] NAS temperature has exceeded the threshold: 65℃. The NAS will power off if the temperature exceeds 75℃.

And then less than a minute later got the following alert:
Message: [Hardware Status] Powering off the NAS due to overheating. The NAS temperature 127℃ has exceeded 75℃.

I unplugged the NAS and let it sit for a while (overnight). Today I plugged it in and powered it on. I can hear it power on and it’s slightly warm to the touch (though not hot/not abnormally so), but it’s not showing up on my network and can’t be found with Qfinder

I’m trying to determine what troubleshooting steps I can go through and/or how to see if it’s even booting up properly. Any ideas on what to try?

Thanks!

2

The NAS could be facing the LPC death, where the superIO is reading the wrong values…amongst other issues

You might have to look into a repair a
or a replacment

3

Probably won’t make a difference, but worth a try to pull the drives and see if it will boot up into setup.

4

Thanks for the feedback!

I tried pulling the drives and booting, but it’s still not being discovered by Qfinder, which I assume means that there’s a larger hardware problem. The unit is 10 years old, and while it hasn’t had any problems in the time I’ve had it, I’m assuming that given its age dealing with a replacement vs. a repair would be the best course of action.

Anyone able to help advise on a current unit that’d be a good replacement. And… am I able to take my existing drives and put them in a new unit and have all of the data on them be recognized, or do I need to do some kind of transfer?

Thanks in advance for any advice!

Evan

5

Try the 100Ohm resistor fix for the LPC issue (as mentioned)

Otherwise use the QNAP migration guide, I don’t think there is fanless units for 3.5" drives in the current lineup

6

Yup, there’s not-much to choose from. Only ones I could find are the HS-264 and the HS-453DX.

I don’t think QNAP have mentioned this (if they have, I haven’t seen it), but those fanless units will likely struggle to stay cool with the heat generated by larger capacity drives (8TB and-up).

7

Thanks! I’m not necessarily only looking for a fanless model to replace it with.

I’m sure the fanless models are more difficult to keep cool, but like I said, I had this one for a decade with no problems. I originally thought I’d be using this one in a location where noise was a bigger issue, but I’ve since moved and am certainly open to one that’s more “traditional”.

So, quick final question, I guess… is it accurate that if I get a new QNAP NAS (even a model with a fan), as long as it takes the same size drives as my existing ones I’ll be able to just pop them in and still have all of my data intact?

Thanks!

Evan

8

No, as said above, follow the migration guide, to check if migration is possible