Why are some operations so brutally slow?

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1

So my biggest gripe about my QNAP is some operations on things are just painfully slow. The biggest one in particular is Network and Virtual switch. Probably 9 times out of 10, I cannot get this app to load and when it does it is just painfully slow. I see it with other things as well.

Is it the memory I am using? QNAP is incredibly unhelpful as they want you to buy THEIR memory but it’s number 1 not available and number 2 it would cost as much as the NAS did itself to use their memory. It’s like 10x the price of the memory on the market.

So what does one do? This is really frustrating.

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2

Hello,

which NAS, QTS ?

My TS-x64 have no problem.

I use memory from crucial without any problems

3

TS-873A is the NAS running the latest version of QTS.

From what one support tech told me I had to use 2666 MHz SO-DIMMs. Well, I couldn’t find any so I went to the standard memory from Crucial that is “compatible” with 2666 MHz based systems. It was running OK, but still had issues. So I purchased some actual 2666 MHz SO-DIMMs and some things seem to work fine and others just terrible. File transfers from the NAS were like in the kilobit range when I have a 10Gigabit fiber card in it.

I have moved back to the Crucial NAS I bought but things like Network and Virtual Switch just never load. It’s painful.

4

Strange I have no problems opening virtual switch on any of the NAS I have access to

TVS-951X
TVS-h1288X
TS-853BU
TBS-453DX
TS-431XeU

5

I’ve always had an issue with it being really, really slow. My original NAS (which I still have) was a TS-451. It was always slow on that and I assumed it’s because that NAS is underpowered. It’s one of the reasons why I upgraded to the TS-873. Now I took the 4 RAID drives out of the TS-451 and stuck them in the TS-873 and went through the setup process. Could that have something to do with it?

I should make a video and show how slow it is…

6

The OS is on the drives, so if the old OS config had a hiccup on it, you moved the problem over to the new NAS.

7

OK. I thought the OS was in flash. If I put brand new drives in and start up the NAS, how would it load?

I just shot a movie. Let me put it up on my web server and post a link.

So given if there was a problem, how do I then eliminate it?

8

The NAS would start with a setup screen (web setup)

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Here’s video of my issue. Happens quite frequently. The video is 2 minutes long. It doesn’t stop. It eventually shows the NAS is “busy” message or it should. And things are totally frozen. Can’t move the window, can’t cancel it, etc.

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Yes, that is absolutely NOT normal

11

What make and model HDDs are installed?

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So what do I do?

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What are your system load averages?

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I have 8 drives. Four of them are Western Digital HUH721010ALE600 10TB drives. These are in a RAID 5 configuration and is DataVol1.

The other 4 drives are 3 WD20EFRX-68EUZN0 2 TB drives and one WD1003FBYZ-010FB0 1 TB drive in a RAID 0 configuration.

I also have a crucial M.2 2TB SSD cache drive installed

15

Probably at least 40 percent. It’s always seemed high. On the TS-451 it was typically like 80 to 85 percent. The 10TB drives were in the TS-451. For the last hour and 20 minutes the NAS has been up the resource monitor shows:

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If you reinstall the system, make sure you get rid of the cache drives beforehand (they are slowing the system down in QTS btw) as they also have the OS on them

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The SSD cache drive is part of the problem?

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They shouldn’t keep your interface from loading, but your file transfers suffer once the cache is full

19

So how are they useful then? I thought they were supposed to speed things up.

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And how do you reinstall the system? I won’t lose all my data will I?