Windows File Share Not working on Domain

English Networking
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1

Good morning everyone, Completely new to setting up a NAS of this size and im also completely new to the QuTS Hero system. So hopefully someone can help me out.

  • Operating System - QuTS hero h5.2.8.3359

  • NAS model - TS-h1277AXU-RP

  • Firmware Version/Build numbers - h5.2.8.3359 20251225

  • Network Setup - Single Port currently - will be trunked once happy with testing-

  • Drive Configuration: RAID50

  • Number of drives: 12

  • For each drive please provide:

  • Drive Manufacturer Seagate

  • Drive Model - ST16000NM002H-3KW

Ok, so the network enviroment I am adding the NAS onto:

3 Domain controllers. All 3 have been added onto the NAS (Is this needed? or can I just add on the main controller?)

Security configuration on NAS folders: Security Group within OU groups. The NAS can see the group and even lists the users, however we are unable to view the folders through Windows Explorer.

We are able to connect to the device perfectly fine with a web browser.

We have enabled SMB within the Control Panel and this is connection to the AD as a member.

Is there another setting that I am missing? Is there a tutorial/trouble shooting guide somewhere I can study to get this up and running.

Any help is appreciated.

2

After some playing this morning.

I have managed to get the device working in Windows Explorer by name only.

IP is asking for a username and password and nothing appears to work.

3

Are you saying that if you enter the name of the NAS in Windows explorer it works, but if you enter the IP address it does not? Do you enter a username and password when you use the device name?

Are you sure you have the IP address correct?

4

Hi,

Do you mean that domain users are not able to access shared folder on the NAS?
Besides the shared folder permission settings(I assume you have confiured it properly), you may refer to these FAQs to see if your problem can be solved.

https://www.qnap.com/en/how-to/faq/article/what-cant-i-access-nas-shared-folders-with-windows-file-explorer-smb

https://www.qnap.com/en/how-to/faq/article/how-to-fix-the-enter-network-credentials-error-when-connecting-to-my-nas-on-windows-10-or-later

5

You don’t say which version of windows you’re using, but if it’s windows 11 try running the following in powershell as administrator:

Set-SmbClientConfiguration -EnableInsecureGuestLogons $true -Force

Set-SmbClientConfiguration -RequireSecuritySignature $false -Force

Set-SmbServerConfiguration -RequireSecuritySignature $false -Force