A service exception occurred. (403)

[aboaboit]

Running 5.2.10.3568, I keep getting this error: “a service exception occurred” (403)

I have already tried the workaround I found in a related thread but it still does not work. I even tried restarting the NAS but no luck.

I have attempted to configure the storage location both for current and old logs but even trying to save the config brings me this error.

Any ideas?

[dolbyman]

best would be to open a ticket, what is the NAS model ?

[Becker2020]

@aboaboit

Running 5.2.10.3568

Hello,

i think it is the same problem

QTS 5.2.10.3568 build 20260722 released

Hi everyone, We’ve identified an issue in SMB Service 4.15.007 that may incorrectly determine firmware compatibility on some QTS and QuTS hero systems. In a small number of cases, QuLog may display a message indicating that SMB Service is incompatible with the current firmware version. To avoid confusion, SMB Service has been rolled back from version 4.15.007 to 4.15.006. If you have already upgraded to SMB Service 4.15.007, you can continue using it normally. This issue does not affect SMB fu…

I think too you open a ticket

[aboaboit]

(post deleted by author)

[aboaboit]

If I am not mistaken, a TS-251. I will open a ticket tomorrow, at the earliest.

[aboaboit]

What makes you think the SMB problem you linked is the same at the QuLog issue I am seeing? Nowhere in my case was any mention of SMB: I am simply trying to access the logs and configure the settings.

[Becker2020]

I think it is a problem with the QTS-version 5.2.10.xx.
It is the first QTS-version with a 10.