Corrupted Web Management GUI icons after Firmware upgrade

[pawhe955]

So I just upgraded to QTS 5.2.8.3332 build 20251128 (nothing out of the ordinary during the upgrade - restarted NAS before, etc.) but after the final reboot and logging back into the Web Management GUI, a selection of my QNAP Desktop Shortcuts no longer displayed their App icon, and instead show as the generic green icon with “QPKG” written within it.

Some are ok (e.g. File Station, App Centre, QuMagie), but some that now have the generic icon include QuFirewall, Security Centre, etc.

Expanding the “Main Menu” in the top-left of the GUI (where Desktop shortcuts are “created” from) shows the same mixture of correct icons and generic icons per App. Interestingly, all under the “Systems” part of the menu are ok - but under the “Applications” part of the menu, it’s around 10 proper icons, 20 generic icons….

I’ve rebooted again more than once; I’ve logged in using a different account; I’ve downloaded QPKG packages and manually (re-)installed a couple of the Apps; but so far, to no avail.

If I open “App Centre” itself, all of the displayed apps (whether “mine” or “all”), all have their correct icon (I realise those icon graphics would likely be displayed from a different source graphic).

All of the Apps with the Generic icon that I’ve tested, launch ok (and show the proper config - like my custom config. in QuFirewall), and the system generally appears to be working fine. Having tried to research the issue, the only thing I hadn’t tried was a File System check, so I kicked that off, it’s just finished, but still these Generic Icons are being displayed for random apps…

I presume that it’s just something like an (icon) cache that’s got cleared or corrupted, and they just need to be re-generated in some way - I would have thought that an app re-install would have done that, but appears not. (I haven’t tried completely uninstalling an app and reinstalling an app, just in case that loses app. configuration - whilst holding out for another solution).

NAS Model: TS-453 Pro

Firmware: QTS 5.2.8.3332 build 20251128

4 x 4TB WD Red Drives (WD40EFRX-68WT0N0) in RAID 10

Any suggestions welcome…..

[SteveKo]

Could you please provide a screenshot of this issue? This would greatly help us in trying to pinpoint the problem. Thank you!

[pawhe955]

Thanks for taking an interest in this issue…

Here’s a screenshot showing:

1/ “Main Menu” ‘mix’ of good and ‘bad’ icons

2 / A couple of the icons on the Desktop - e.g. showing FS5 & Help Centre are ok, but QuMagie & Security Centre aren’t

3/ App Center open in a Window in the background, showing that, for example, QuMagie icon is ok inside App Center (albeit as mentioned, probably a different “source” graphic)

[pawhe955]

Hold that thought…

As the icons were what I considered “QNAP generated, rendered and displayed”, I presumed that this couldn’t be a Browser issue. Duh.

But I just launched an Incognito Browser window and they render/display fine.

Going to try and clear Browser cache for just NAS GUI url/site and see if I can clear it.

[pawhe955]

Can’t believe I dismissed the browser being the issue so quickly - probably because in my head the most recent “change” was the firmware upgrade, so focussed on that…

But clearing cached images & files only, for “All time”, has fixed the issue…..

[rbenard]

I have same issue but even using a different browser or an incognito window doesn’t fix it. My issue was after a firmware upgrade, also. as in the screen-capture, my menu has same generic qnap icon

[dolbyman]

If nothing else helps..try reinstalling the current firmware again