Hey there! I had not logged into my TS-233 in some time and recently lost my password manager and access to all my passwords. I tried the 3-second reset by pressing the little button in the back then trying “admin” and the MAC address but neither seem to work.
I honestly don’t remember what the firmware version is but it was probably last updated prior to May. Is there something else I may be missing here?
we had several topics about this lately
Pro tip: If you forgot the admin password, disable the admin account from another admin account. Then set a password policy that the current admin password doesn’t meet. Then enable the admin account and it will prompt you for a new admin password. No need to do the 3 second reset. Not sure if this is a bug or a feature, but I like it! You can change the password policy back while logged in as admin and then change the admin PW to something reasonable.
Haha, I guess it is a popular problem then. Do you know what happens if I run that Qfinder Pro without removing the drives? Or does it just force you to log in?
If I could get into my admin account, I would do so but the lack of passwords has really made this difficult. That is pretty good to know though!
without disks you should be able to get the cloudkey from QFinder…or on the sticker on your NAS
It is a good practice to have another admin account besides the “admin” account. If you do you can use my trick to reset the “admin” password.
If you cannot get the Cloudkey any other way, please send me a PM with your first MAC Address and I can send you your cloudkey
If you have any issues using Cloud Key, please feel free to open a support ticket, and we will assist you!
Since I don’t use Ubuntu, I cannot install QFinder and the NAS has no such sticker on it.
Yeah, I don’t see any way to get it really. When I figure out how to PM on here, I will send it over.
I did have another admin account but can’t get into that one either on account of losing access to my password manager.
you can find your Cloud key from the myqnapcloud account
Thanks but I did not use any of that stuff.
Am pretty sure you have a qnap account, since you are on this forum…
You can always open a ticket with qnap support…
Anyway, good luck…
True, but I just created this account to figure out a solution to my issue; this isn’t attached to my NAS in any way. Thank you though!
Well, you need a QNAP account to update software, to talk here, etc. So it is connected to your NAS. Why are you pushing back against the very simple and easy things we are suggesting?
I’m not sure if you read my comment and understood it or not; this account is not attached to the NAS, I literally created it to ask this question. I also have no other Qnap account else I would have logged into that to look.
Dude,
Yes, I get that. But if your QNAP is online and able to get updates, etc, then it has to be tied to a QNAP account. If you are not tied to a QNAP account, then why don’t you do it? It will then be much easier for you to get support, etc.
We have given you the steps and tools to help you solve your issue. It’s your choice now if you wish to follow this or keep complaining.
The issue has been solved, thankfully, by dolbyman. No one was complaining, just that you and a few others seem to have either not read the original issue or not understood it. The suggestions, while they may have been helpful under normal circumstances, were completely missing the actual point. Thanks though.