Since updating to Cayan CMS-WS lite Generic RTSP previews don’t show in QVR-PRO. Before, when I opened the QVR-PRO app and then “Camera Settings” there was a small preview of each camera on the left. Now all the cameras that are installed as “Generic- RSTP” don’t show a preview. Cameras that it knows the MFG and model still have a preview.
That…is quite unusual, as QVR Pro should NOT have any relation to CAYIN CMS-WS.
Could you let us know which version of QVR Pro you are using? Or you can open a support ticket to let the support team can help arrange a remote access for us to check the issue directly.
After updating to the latest firmware on my 4 NAS’s that are running QVR Pro,(and 3 that aren’t) the next time I clicked on the QVR pro icon on the QTS desktop it said: “this feature requires CAYAN CMS WS lite”. So I installed it. Since then, the 10 cameras on 3 of the NAS’s that are Generic RTSP don’t show a preview. The 15 cameras on 2 NAS’s that have Known model information work as they have for years. All cameras are recording fine.
The message should like asking you to install CAYIN Media Viewer. It never showed for CMS-WS
Also the viewer is depend on Multimedia Console, make sure it is also installed too.
You can refer to this post for additional info
I uninstalled CMS WS Lite and installed Cayan media viewer and restarted QVR Pro and I am still not seeing preview for the Generic RSTP cameras. Latest version of firmware and QVR Pro.
The CAYIN Media Viewer requires opening the app to complete the online activation process, have you already performed that step?
OK, working now after download cayan app, activate app, restart qvr pro. However, the small previews don’t automatically show up like the ones for the known cameras. They do now work when you click on them. It would be nice if they could be automatic too. Thanks!