VM Console - black screen - Virtulization Station

English Container & Virtualization
1

Hi there,

I am in the process of attempting to create a new VM within the Virtulization Station.

Regardless of what I try, I am unable to access the console, I just get a black screen. I can see in the thumbnail the VM console, but when clicking on console, I just get a black screen. Any ideas/guidance would be greatly appreciated.

I have looked through the KB and posts and don’t seem to see any references to this same issue

Thanks

2

What is the NAS model, firmware version, VS version and Guest OS ?

3

hi there, sorry, here are the details.
TS-264
QTS 5.2.4.3079

Guest OS, trying both
CentOS & ubuntu

4

both with the default settings for the VM? (setting things like virtual VGA drivers etc)

5

Hi dolbyman, thanks for the replies.

Yes default settings for the VM.

VideoSettings
VideoSettings1152×648 59.3 KB

QNAP Thumbnail
QNAP Thumbnail1152×648 16.1 KB

6

So even in the bootloader phase of the VM, you have no picture ?

7

No picture at all just a black screen, though the thumbnail is there.

Console
Console1431×921 37.5 KB

8

Try to switch the connection quality to something higher (3rd option from the top of symbols, I think)

9

Same issue, changing to any of the Display Quality options

Console
Console1152×703 27.5 KB

10

The censored address … is that a local IP (no need to censor then … millions have the same) or a public IP (VERY bad idea to expose your NAS to WAN, malware galore)

If it’s a cloudlink address (not as insecure) … try a connection via local IP instead and test again

11

It is a local LAN DNS entry pointing to my NAS IP address, matter of habit to censor information.

Tried directly connecting to Local IP instead of using and still same results. Different machines I have, and different browsers.

12

Then a ticket is probably a good idea

13

Thank you for taking the time in replying dolbyman, ticket time, also may look at Ubuntu Linux Station to see if that will give me what I want :slight_smile: